Final Doctoral Oral Examination – Germaine Chan

Doctorate in Business Administration candidate, Germaine Chan, will be defending her dissertation on Monday, April 30, 2018.

Those interested in attending the exam can contact the Faculty of Graduate Studies at fgs@athabascau.ca

Title of Thesis:

Performance Information Use in The Canadian Higher Education Sector


Worldwide, the implementation of various forms of performance management (PM) in public institutions is a growing trend. Yet, success stories of PM in the public sector are far and few between. The problem with many PM systems is that organizational members do not always use performance information, the result of performance measurement, in a rational manner to improve the decision making process. In other words, scholars have found that the adoption, design and implementation of PM systems, all of which can consume significant resources, will not automatically result in the use of performance data to inform organizational decision-making. A number of PM academics assert that research in the area of PI use is key in order to understand why PM systems sometimes fail. As a result, there is a growing body of empirical studies that focus on identifying variables that foster or constrain PI use. This mixed- methods study, set in the Canadian higher education sector, continues in the same vein. Specifically, this study investigates the extent of performance information (PI) use by Canadian university to inform the decision-making process, stakeholder characteristics that may influence PI use and the strategies used to create a data driven culture.