REMOTE SUPPORT allows the Helpdesk team to connect to your computer to assist you with technical issues. You will need to download the Remote Support software by following the instructions below.
1. Click the appropriate link to download the Remote Support application (either Windows PC or Mac OSX).
2. Open the Remote Support application.
3. Provide the address displayed on your screen to the Helpdesk agent.
4. Click Accept and the Helpdesk agent will connect to your computer to assist you.